Refund Policy – Health Plus Homecare
At Health Plus Homecare, we prioritize your comfort, recovery, and satisfaction with every service we provide. Our Refund Policy is designed to ensure transparency and trust while maintaining the high standards of care we deliver.
We understand that circumstances may change, and we aim to offer a fair and straightforward approach to cancellations and refunds, while also considering the time and resources dedicated by our healthcare professionals.
1. General Policy
Health Plus Homecare offers healthcare services at home, including skilled nursing, ICU setup, physiotherapy, doctor visits, and medical device installations. As a service-based business, we invest considerable time and resources in scheduling, preparing, and dispatching medical professionals and equipment to your home.
2. Cancellation & Refund Eligibility
a) Cancellation Before Service Initiation
- If a service is cancelled at least 24 hours before the scheduled appointment time, a full refund will be issued.
- If cancelled within 12–24 hours, a 50% cancellation fee will apply.
- Cancellations made within 12 hours or at the time of service arrival are non-refundable, as resources would already be allocated.
b) Service Disruption or Failure by Health Plus Homecare
If, due to unforeseen reasons, Health Plus Homecare is unable to provide the booked service:
- A full refund will be issued, or
- The service can be rescheduled at no additional cost.
c) Refunds for Partially Used Packages
For longterm or monthly service packages (e.g., nursing care, physiotherapy):
- Refunds will be issued on a pro-rata basis, after deducting the applicable charges for the days/services used and any administrative fees.
- Requests must be raised within 3 days from the last date of service used.
3. Non-Refundable Services
- Emergency services (ambulance, emergency ICU setup, urgent medical visits) are non-refundable once dispatched.
- Consumables, medical equipment rentals, or custom home installations are also non-refundable once delivered.
4. Mode of Refund
- All eligible refunds will be processed within 7–10 business days to the original payment method.
- For payments made in cash, refunds will be issued via NEFT/UPI to the customer’s registered bank account, after due verification.
5. How to Request a Refund
To initiate a refund or cancellation:
- Call our support team at 6290737302, or
- Email us at admin@healthplushomehealthcare.com with your service details, invoice number, and reason for the request.
6. Dispute Resolution
In case of any disputes regarding refunds, we encourage our clients to reach out to our Customer Care Team. We aim to resolve all matters amicably and transparently. If required, disputes may be escalated to our Medical Director or Client Relations Manager for final review.
Note: Health Plus Homecare reserves the right to revise this Refund Policy at any time to adapt to service or regulatory changes. Updated policies will be available on our website and shared with active clients as needed.
Once refund is process it will be credited in bank account within 5-7 business days.